Delivery, Storage & Returns

Arion Bios Delivery, Storage & Returns Terms

1. Cool delivery charges and coverage

UK delivery costs £11.99 per order, including protective packaging and cooling materials.

Available delivery locations and any postcode restrictions are shown at checkout before payment.

For delivery outside the UK, please specify the destination country in your order notes. International delivery is subject to confirmation by Arion Bios, including product eligibility, shipping costs, delivery times and suitable transport arrangements. The £11.99 UK delivery rate does not apply to international orders.

2. Processing and delivery times

We normally dispatch UK orders using a next-working-day delivery service with Royal Mail or DPD.

Please allow up to 5 working days from order confirmation to UK delivery, depending on stock availability, incoming supplies and courier availability. Next-working-day delivery refers to the service used after dispatch, rather than the time from placing your order.

Working days are Monday to Friday, excluding UK public holidays. Weekend delivery is available only where expressly offered.

If we expect UK delivery to take longer than 5 working days, we will contact you with an updated timeframe and available options.

International delivery timeframes will be confirmed separately before dispatch.

3. Cooling protection

Temperature-sensitive products are dispatched with protective packaging and cooling materials appropriate to their documented transport requirements.

Cooling materials may thaw during transit. Their condition alone does not establish whether the product has remained within its required temperature range.

4. Refrigeration on arrival

Immediately upon receipt, unpack the product and place it in a refrigerator in accordance with the storage instructions on its label.

Follow all product-specific storage instructions, including any restrictions on freezing, light exposure and storage after opening.

5. Tracking and receipt

Tracking details will be provided after dispatch.

Please provide an accurate delivery address and ensure that you or your nominated recipient can receive the parcel promptly.

For temperature-sensitive products, avoid requesting unattended safe-place delivery, locker delivery or redirection that could delay receipt or compromise storage conditions.

Contact Arion Bios promptly following a missed delivery so we can assess the appropriate next step.

6. Order amendments and cancellation

Please contact Arion Bios promptly if you wish to amend or cancel your order. We will attempt to accommodate your request before dispatch.

Changes may be unavailable once the parcel has entered the delivery network. This does not affect any statutory cancellation rights that apply to your order.

7. Change-of-mind returns

We do not offer voluntary change-of-mind returns for temperature-sensitive products.

Statutory cancellation rights remain available unless a legal exception applies. Where applicable, change-of-mind cancellation rights are excluded for:

Any applicable exclusion will be identified in the product information before purchase. Refrigeration requirements alone do not automatically exclude statutory cancellation rights.

Where statutory cancellation rights apply, you may notify us within 14 days of receiving the goods and return them within the following 14 days. Contact Arion Bios for the return address and appropriate transport instructions. Responsibility for return postage will be stated before purchase.

Refunds will be processed within the applicable statutory timeframe and include standard outbound delivery charges where required by law. Any lawful deduction for diminished value will be explained.

8. Faulty, damaged, incorrect or missing goods

Restrictions on change-of-mind returns do not affect your rights where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform to the contract.

Contact Arion Bios with your order number and a description of the issue. Photographs and retained packaging may assist our investigation, where available.

Please report concerns promptly. This request does not impose a shorter statutory claim period.

We will investigate and provide the appropriate remedy, including a replacement or refund where required by law. Where a return is required because of our error or a product fault, we will arrange or cover reasonable return costs.

9. Delivery responsibility

For consumer orders, goods remain at our risk until they come into your physical possession or that of a person you nominate to receive them, subject to applicable statutory exceptions.

Arion Bios will handle delivery investigations with the courier we appoint. You are not required to pursue the courier yourself.

10. Contact Arion Bios

For delivery, storage, cancellation or return enquiries, please contact Arion Bios through the contact details provided on our website, quoting your order number.

11. Statutory rights

Nothing in these terms excludes or limits your statutory consumer rights.